QUESTIONS

 

 

ORDER

We love things simple and uncomplicated. Placing an online order at Maruti is very easy. Simply go to your favorite product, select your size and add it to your shopping bag. Follow the steps to complete the check out.

Though there might be some questions popping up about you order. Hopefully this information will give you the answers. If not? Feel free to contact our support team.

 

Creating an account or not

To order in our online store you do not need to create an account. Feel free to order without registration. Though, we would like to show you the advantages of having one.

  • Order faster! You do not have to fill in your details
  • Easily manage your invoice and delivery addresses
  • Check your order status, returns and history
  • Check and print your invoices

 

Confirmation mail

Once you have placed an order, it will be confirmed by email. Here you will find all your order details. Can’t find it? Check your spam if you did not receive the confirmation email.

When you order has been shipped you will receive an email with the track-and-trace code. This email shows you how you can track your parcel.

 

Change of existing order

We understand you want to receive your order fast. For this reason we process your order as soon as possible. If you want to make any changes to your existing order, it is important to contact us immediately. Perhaps we can still change your order before it has been shipped.

If this is not the case, do not worry. You still have your right to return your product.

 

Countries

At the moment we do not offer shipment to all countries. The reason for this is that we only want to ship to countries when it can match our high service level. We are always looking to expand the number of countries.

These are the countries we currently ship to:

Netherlands Free shipping
Belgium Free shipping
Luxembourg Free shipping
Germany Free shipping
Poland Free shipping
Romania Free shipping
Slovakia Free shipping
Hungary Free shipping
Latvia Free shipping
Czech Republic Free shipping
United Kingdom Free shipping
Austria Free shipping
Lithuania € 1,95
Slovenia € 1,95
Estonia € 1,95
Italy € 4,95
France € 4,95
Bulgaria € 4,95
Spain € 4,95
Sweden € 4,95
Portugal € 4,95
Ireland € 4,95
Greece € 4,95
Denmark € 5,95
Finland € 12,95
Croatia € 12,95

Is your country not listed? Contact us for delivery options.

 

 

SIZE CHART WOMEN

WOMEN SHOE SIZES
UK EUROPEAN US JAPAN
3 35,5 5 22,5
3,5 36 5,5 23
4 37 6 23
4,5 37,5 6,5 23,5
5 38 7 24
5,5 39 7,5 24
6 39,5 8 24,5
6,5 40 8,5 25
7 41 9,5 25,5
7,5 41,5 10 26
8 42 10,5 26,5

 

 

SIZE CHART MEN

MEN SHOE SIZES
UK EUROPEAN US JAPAN
6 38,5 6,5 24,5
6,5 39 7 25
7 40 7,5 25,5
7,5 41 8 26
8 42 8,5 27,5
8,5 43 9 27,5
9 43,5 9,5 28
9,5 44 10 28,5
10 44 10,5 28,5
10,5 44,5 11 29
11 45 12 29,5

 

 

SIZE CHART KIDS

KIDS SHOE SIZES
UK EUROPEAN US JAPAN
4 20 4,5 or 5 12,5
4,5 21 5 or 5,5 13
5 21 or 22 5,5 or 6 13,5
5,5 22 6 13,5 or 14
6 23 6,5 or 7 14 or 14,5
6,5 23 or 24 7,5 14,5 or 15
7 24 7,5 or 8 15
7,5 25 8 or 9 15,5
8 25 or 26 8,5 or 9 16
8,5 26 9,5 16,5
9 27 9,5 or 10 16,5 or 17
10 28 10,5 or 11 17,5
10,5 or 11 29 11,5 or 12 18 or 18,5
11,5 30 12,5 18
12 31 13 19 or 19,5
12,5 31 13 or 13,5 19,5 or 20
13 32 1 20
13,5 32 1/2 1,5 20,5
1 33 1,5 or 2 21
2 34 2,5 or 3 22

 

 

PAYMENT

 

We offer several payment options to make sure you can order the way you would like to.

Credit cards: Visa, Mastercard, American Express

Bancontact/Mister Cash

Giropay

Paypal

iDeal (NL)

Sofort Überweisung (DE)

AfterPay (NL / BE)  

The standard currency we use is Euro (€).

All payments processed at our website are secured. For payments we work with an authorized payment service provider (PSP). Our PSP checks and collects all payments.

 

 

DELIVERY

 

We ship for free!*

*To selected countries:

Netherlands

Belgium

Germany

Austria

United Kingdom

Poland

Romania

Hungary

Slovakia

Latvia

Czech Republic

 

For the following countries we will be charging a shipping fee:

Lithuania € 1,95
Slovenia € 1,95
Estonia € 1,95
Italy € 4,95
France € 4,95
Bulgaria € 4,95
Spain € 4,95
Sweden € 4,95
Portugal € 4,95
Ireland € 4,95
Greece € 4,95
Denmark € 5,95
Finland € 12,95
Croatia € 12,95

 

Shipping method

All orders will be shipped by DHL.
DHL will only deliver the parcel once at your door. When there is no one home, DHL will try to deliver the parcel next door. If the delivery attempt next door fails, DHL will leave a note and deposit the parcel at the nearest pick-up point where you can collect your parcel.

 

Delivery time

In the Netherlands, you can expect your parcel within 2 working days. For most other countries the standard delivery time is 3-4 working days. All orders have track-and-trace codes which you will receive per email. This way you will always be able to follow your parcel.

 

 

RETURNS

 

We offer you a 30 days of return period

You have the right to withdraw your order for any reason whatsoever for 30 days, starting at the day your parcel has been delivered.

Of course you may unpack your order to check and fit. Make sure you do not use or damage the items, otherwise we cannot accept your return. Please try to handle the packing carefully as well.

Returning a parcel is your responsibility. We cannot be liable for damaged or lost shipments. Make sure you use the correct return address. We advise to use a track-and-trace method for returning your parcel.

Maruti Footwear
ATTN: Returns
Marconilaan 6
6003 DD Weert
The Netherlands

 

Costs of returning

Returning a parcel is at your own expense. If you return for guarantee or your order was damaged on delivery, we will cover the costs when your request is legitimate.

For any questions, feel free to contact our support team.



CONTACT

For consumers:

T: +31 (0) 495 851 180
Monday - Friday | 9AM – 17PM (GMT+2)

E: questions@marutifootwear.com



For companies:

Head office
Maruti Fashion
Marconilaan 6
6003 DD Weert
The Netherlands


Postal address
Postbus 275
6000 AG Weert
The Netherlands
T: +31 [0] 495 85 10 20
F: +31 [0] 495 46 20 58
E: info@marutifootwear.com



FAQ



haironmarutis_1.jpg
How to take care of your hairon Maruti's?

Maruti’s are produced using the finest quality leathers. Each pair is individually hand finished, giving your shoes a unique look and feel.

Some Maruti shoes are (partially) made of cow hair-on leather. This material is delicate of nature and while we take great care in selecting the best materials for you it is inevitable that slight variations in color and hair loss can occur eventually.

How to take care of (hair-on) leather shoes:
  • Do not wear them in wet conditions.
  • Prevent the hair on leather rubbing other surfaces or pieces of clothing; this will result in hair loss.
  • You can wipe hair on leather carefully in the direction of the hair with a damp cloth. Do not soak.
  • Be careful. Colored hair on leather pigment may transfer onto lighter materials when wet.
  • The best maintenance for longevity is achieved by spraying with a waterproof spray upon receipt.
  • And really important… Enjoy them!




marutis1.jpg
How to take care of your leather Maruti's?

Maruti’s are produced using the finest quality leathers. Each pair is individually hand finished, giving your shoes a unique look and feel.

How to take care of our leather shoes:

  • Polish them regularly.
  • Remove any dirt or dust with a cloth or soft brush.
  • Use a cream based polish rather than liquid based.
  • Avoid contact with water as much as possible.
  • Dry wet shoes naturally in a well ventilated space (not in direct sunlight or next to a heater).
  • Try to change your shoes on a daily basis so the leather can air and rest.
  • And really important… Enjoy them!

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